Privacy Policy

1. Introduction

At HA Merapata Realtors Management LLP (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, store, and safeguard your information when you visit our website www.mera-pata.com , engage with our services, or interact with us in any other way.

This Policy is framed in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable global standards for data protection.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name, email address, phone number
• Residential or correspondence address
• Identity details such as PAN, Aadhaar (only if required for transactions and with consent)
• Payment information (bank details, UPI, cheque details)

b) Non-Personal Information

• Browser type, device type, operating system
• IP address, geographic location, and website usage patterns
• Cookies and tracking technologies

c) Transactional Information

• Property preferences, inquiry details, and communications with us
• Purchase or lease-related documentation
• Records of interactions with our customer service team

3. How We Use Your Information

We use the information collected for:

1. Providing, improving, and personalizing our real estate services.
2. Responding to inquiries, requests, or complaints.
3. Completing property-related transactions.
4. Sending updates, newsletters, offers, and service-related communications.
5. Legal compliance, fraud prevention, and dispute resolution.
6. Website analytics, user experience improvements, and marketing campaigns.

4. Legal Basis of Processing

We process your personal data under the following grounds:

• Consent: When you voluntarily provide us information.
• Contractual Necessity: For fulfilling agreements such as property bookings, registrations, or advisory services.
• Legal Obligations: For compliance with applicable laws, tax regulations, and government authorities.
• Legitimate Interests: For improving services, marketing (with opt-out options), and business operations.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: IT support, hosting providers, marketing agencies, legal and financial consultants.
• Regulatory Authorities: Where required by law or government order.
• Business Partners: Developers, brokers, or financial institutions involved in your transaction.
• In Case of Corporate Restructuring: Mergers, acquisitions, or partnerships.

We do not sell your personal information to third parties.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You may disable cookies in your browser settings, but this may affect functionality.

7. Data Retention

• Personal information is retained only as long as necessary for business, legal, and regulatory purposes.
• Transactional and financial records are retained in compliance with applicable tax and legal obligations.
• Once the retention period expires, data is securely deleted or anonymized.

8. Data Security

We implement industry-standard technical and organizational security measures including:

• Encryption of sensitive information
• Restricted access controls
• Secure servers and firewalls
• Periodic audits and monitoring

However, no system is fully secure, and we cannot guarantee absolute protection.

9. Your Rights

As per Indian laws and global best practices, you have the following rights:

1. Right to access your data.
2. Right to correction or updates.
3. Right to withdraw consent.
4. Right to deletion (subject to legal and contractual obligations).
5. Right to restrict or object to processing.
6. Right to lodge a complaint with relevant authorities.

To exercise these rights, email us at [email protected]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you are advised to review their policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us for its removal.

12. International Data Transfers

If your data is transferred outside India, we ensure that adequate safeguards (such as contractual clauses or lawful agreements) are in place to protect it.

13. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”

14. Contact Us

For any questions, concerns, or complaints about this Privacy Policy, please contact us at:

HA Merapata Realtors Management LLP
Address: 59, Rangsujlam Society, Naranpura Char Rasta, Ahmedabad – 380013
Email: [email protected]